Data Deletion

Term Definition :-

  • “App” = Refers to the App you are using and developed and/or maintained by White Pigeon Solutions.

Account and Data Deletion Policy

At White Pigeon Solutions, we value your privacy and are committed to giving you transparency and control over your personal data. If you wish to close your account and remove your data from App, please read the procedure and timelines below.

How to Request Data Deletion

You can request the deletion of your account and associated personal data using either of the following methods:

Method 1: In-App Request (Recommended)

  1. Open the App and log in to your account.
  2. Navigate to Settings > Account (or Profile).
  3. Select Delete Account or Request Data Deletion.
  4. Confirm your request when prompted.

Method 2: Email / Web Request

If you no longer have access to the app, you can request deletion by contacting our support team:

  1. Send an email to [email protected].
  2. Use the subject line: “Data Deletion Request – [App Name]”.
  3. Include the email address or phone number associated with your account so we can verify your identity.

The Deletion Process and Timeline

To protect against accidental deletion and preserve system integrity, we process deletion requests in stages:

  • Immediate Deactivation: Once you submit a deletion request, your account is immediately deactivated. You will be logged out, and your profile, content, and personal information will no longer be visible to other users or accessible to you.
  • 30-Day Grace Period: Your data is kept in a deactivated state for up to 30 days. If you log back in or contact support during this window, you can cancel the deletion request and restore your account.
  • Permanent Removal & Anonymization: After the 30-day grace period expires, we will permanently scrub your Personally Identifiable Information (PII), such as your name, email address, and phone number, from our active databases.

Data Retention Exceptions

While your personal profile data is removed, please note that certain information may be retained under the following circumstances:

  • Anonymized Data: To maintain the structural integrity of our platform and compile aggregate analytics, we may retain structural database records. However, this data will be strictly anonymized (stripped of any information that could identify you).
  • Legal and Security Obligations: We may retain specific records (such as billing histories, transaction receipts, or security logs) beyond the 30-day window strictly as required to comply with financial laws, resolve disputes, or enforce our Terms of Service against fraud and abuse.

Contact Us

If you have any questions regarding how your data is handled or need assistance with your deletion request, please contact us at: