Refund Policy

At Whitepigeon Solutions, we strive to deliver quality services and customer satisfaction. This Refund Policy explains how we handle refund requests for our products and services.

Service-Based Refunds

Refunds for services (such as web development, design, tech support, etc.) are evaluated on a case-by-case basis. If you’re not satisfied with our work, please contact us within 7 days of service delivery to request a resolution or refund.

Eligibility for Refunds

• A clear reason must be provided for the refund request
• No significant custom work should have been completed or delivered
• The request must be made within 4 days of payment or delivery

Non-Refundable Items

• Completed projects or services that met the agreed-upon scope
• Third-party fees or tools purchased on your behalf
• Event-based technical support once the event has begun or concluded

How to Request a Refund

To request a refund, email us at hello@whitepigeon.org with your project details, payment reference, and reason for the request. We aim to respond within 3–5 business days.

Policy Updates

We may update this policy from time to time. Please review it periodically for changes.